Terms, Conditions, Shipping
General Return Policy
PLEASE only wash and try on ONE cover before washing an entire system as there are NO FULL COST returns, exchanges or credit given on used or washed cloth diapers or clothing as per Health Canada regulations. Twenty percent or more reduction will be taken if you wish to return used products. That being said, if you are not satisfied with your purchase for any reason you may return it to us as follows:
- You must contact us prior to returning your item
- Shipping charges incurred during return of the item will be your responsibility
- All returns must be in resalable condition: unused, unwashed, original condition with packaging intact.
- You may return any item within 30 days of purchase for a refund. If your order qualified for free shipping, upon return, the cost of actual shipping from Changing Ways Diapers will be deducted from the refund
- We reserve the right to accept or refuse returns after 30 days. Any returns accepted after 30 days will be issued in the form of a store credit and will be charged a 15% restocking fee
- Returns are processed within 3 business days of receipt. You will receive an e-mail once your return has been processed.
- We do not process exchanges. Instead you may return any unwanted items for a full refund and place a new order for the correct items for immediate processing & shipping.
All prices are in Canadian Dollars (CAD). Errors may occur in updating the website Diaper Depot and Changing Ways reserves the right to apply updated pricing at the time of sale, which would reflect the same price as recent sales.
Canadian Flat Rate and Free Shipping
- Flat Rate shipping of $7 applies to orders to Canadian addresses totalling $100 and under.
- This flat rate is sent by Canada Post, FedEx to Canadian addresses only.
- Tracking and insurance is included with this shipping method.
- Rush shipping (1 or 2 days guaranteed service) is available on a case by case basis. Please contact us to obtain a quote!
- Some items are exempt from flat rate due to weight and size – these items will be noted as such and will ship according to the Canada Post cost.
- Remote locations in Canada will be charged actual shipping cost. Remote locations include, but are not limited to the postal codes that begin with the following (these restrictions are updated as remote locations are identified and all applicable postal codes may not show below):
A0K, A0P, A1X, B0*, G0G, P0L, P0T, P0V, P0X, R0B, S0G, S0J, T0H, T0K, T0M, T0P, T1M, T7Z, T9K, T9H, V0*, V1E, V8A, V9*, XOA, X0B, X0C, X0E, Y0B
- Shipping exceptions described above will be calculated after your order is submitted and an adjusted invoice will be generated for the additional shipping cost.
- Orders placed on a business day will usually be shipped within 1-3 business day, unless otherwise specified. Orders placed on a Saturday, Sunday or holiday will ship the next business day. You can expect to receive your package within 1 to 7 business days from the day we ship your order. If placed before 3pm, customers in the Greater Peterborough Area may receive their package the next day.
- Our local delivery option is a drop off service offered to customers residing within a certain radius of Changing Ways Diaper Service business location in Peterborough, ON. Customers who select this option will be contacted once the order is received to arrange a mutually convenient drop off time and date.
Free Local Pick-up
- We offer a local pickup service to customers that wish to come to our Changing Ways Diaper Service depot conveniently located on Monaghan Road by Charlotte Street.
- If you choose this method, we will contact you after we receive your order to arrange for a mutually convenient pick up time and date and to give you the exact pickup address.
- The payment option “Payment upon Pickup” is only available for local customers who would like to pay for their orders upon pickup at our home office or who reside within our local delivery area. We do not offer the option to pay when the order is delivered. When choosing this payment option, please note that there is limited change available at pickup, so please bring cash that is as close as possible to the actual total due.
US Flat Rate and Free Shipping
- At this time, Changing Ways does not ship to US locations as the same or similar products are also available.
- Unfortunately, we do not ship to countries other than Canada at this time.
- We are an eco-friendly company. To minimize unnecessary waste and packaging, we make every attempt to reuse packaging materials that we have received in shipments to our store. This means, that at times, you may receive your goods in packaging that has already been used or marked.
- To minimize paper usage, a printed invoice will not be included with your order. Please use your emailed invoice or log into your user account to refer to your order information. If you do not have access to a printer and need a printed invoice with your order, please let us know and we will include it with your shipment.
- You may occasionally find a small sample of product in your shipment. This is not a mistake, so please feel free to ask about what it is we’ve sent you and how you can use it. We like receiving free stuff, so giving it is also fun! Please enjoy!
- You may find a free coupon postcard in your shipment. Please use this coupon on your next order and then pass the postcard onto a friend!
In a nutshell, our delivery options are:
- Flat rate to Canada, with exceptions listed above – $7
- Local delivery and pick up available at no cost
- Free shipping on Canadian orders over $100
- No US or International shipping available